Information

Presentation and Expiration

All the meat is served individually and packaged at the time of placing the order in the selected format. In this way we ensure the best expiration.

It is labeled with 25 days of expiration in cold, we suggest not to take it until the end of the same since after 15 days begin to perceive nuances that do not interest.

We recommend freezing in cases that we know of no consumption before the first 15 days. In this way it will also allow a slower and non-aggressive defrosting. In these cases take the pieces from the freezer to the refrigerator 4 days in advance.

If any of the pieces had suffered a puncture in the bag, the guideline is to remove it from the plastic and consume it in 3 days. If not, freeze it by protecting it with aluminum or film.

Orders and shipments

Delivery and transport costs

We ship in the Peninsula and the Balearic Islands.

The shipping costs are included in the price from € 100 except the Balearic Islands which will increase by € 38,9. Shipments of less than € 100 will be € 12 for the Peninsula and € 56,9 for the Balearic Islands.

COVID 19

Due to the difficulties derived from the health alert Our shipments suffer delays. Sorry for the inconvenience.

Package shipping

The service contracted is SEUR FRIO.

We will provide tracking number. We will provide you with a link so you can track your order online.

Payment methods

Card payment

Payments can be made with Credit or Debit Card, Visa and Master Card.

All transactions that involve the transmission of personal or banking data are made using a secure environment. IRUKI uses a server based on the standard security technology SSL (Secure Sockets Layer). All the information transmitted to us travels encrypted through the network.

The http:// address of the website goes to https:// (the ‘s’ means insured). The information is encrypted and therefore protected before being sent over the Internet.

Also the data on the credit card are not registered in any database but go directly to the POS (Point of Sale of the Bank).

Payment with paypal

PayPal allows you to pay for your purchases with your debit card, credit card or bank account that you have contracted with that company.

PayPal is safe: PayPal securely stores your financial information and protects it with market-leading security and fraud prevention systems. Moreover, your financial details are never shared with the seller.

PayPal is fast and simple: you will not have to enter the details of your card or your bank account to pay. You will only need your email address and a password.

Returns

There are usually two causes for returning orders or products:

1. Right of revocation:

Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, confers on the Client the right to revoke the requested order within a period of seven working days from the reception, prior notice.

2. Refund for product defects, defects produced in the transport or error in the shipment:

If at the time of delivery it is clearly visible, without the need to handle the shipping packages or the product’s own packaging, that a product has defects caused by transport damage or it is seen, in the same way, an error in the received merchandise, the client must communicate it in the course of the 48 hours following the reception of the order.

Return policy

If you are not satisfied with the products purchased at IRUKI, you can return them within a period of no more than 7 days, counted from the reception of the product, EXCEPT for perishable and fresh products that will be 48 hours, due to the very nature of the product acquired that does not allow it.

The returns must be sent along with the delivery note. And the refund of the amount will be made by credit.

Please note that according to the regulations of the carrier: The delivery note is the proof of the state of the goods. The consignee is obliged to indicate the delivery if the shipment is damaged and if the shipment is complete. Therefore, claims are not accepted if it is not included in the delivery notes and if the claim is made after 48 hours after delivery. We recommend that you do not sign a delivery note before receiving the goods, and if the delivery person says otherwise, we recommend not receiving or recording this fact on the delivery note.

It is important to record any anomaly of the product on the delivery note at the time of delivery. If it has not been possible to state the fact on the delivery note, contact us, by email or phone, the same day of delivery, or in any case, within 48 hours from delivery.

In case of replacement of a defective product, IRUKI undertakes to deliver another product in perfect condition to the customer. In the event that this change can not be made, the entire amount of any advanced amount will be paid to the client.

Regarding the returns of products, transport costs, both delivery and return that correspond, will be charged to the buyer as well as all bank charges generated on account of this transaction. Returns that do not come in their original packaging in perfect condition and with the product in perfect condition will not be accepted.

For any other possible incident or claim, we recommend that you contact our customer service department +34 943 49 05 40 during the telephone service hours.

We have claim sheets available to the consumer (regulated by Decree 5/1997, of January 14, which regulates the claims sheets of consumers and users in the Autonomous Community of the Basque Country).

The returns will be addressed at the following address:

Pº Ubarburu 11 – Polígono 27
20014 – DONOSTIA – GIPUZKOA – SPAIN
Teléfono: +34 943 49 05 40
E-mail: [email protected]

Data Protection

Cárnicas Iruki, S.L. GUARANTEES THE TOTAL PROTECTION OF YOUR DATA.

The IRUKI website guarantees the total confidentiality of your data thanks to the most advanced encryption technologies (256 bit SSL). When placing an online order, your personal and banking information is protected by SSL protocols before being sent over the Internet, so it is impossible for them to be stolen or intercepted. After receiving and processing the order, your data remains protected in our database, and are available to you to consult, modify or eliminate them if you wish, as stipulated by law.

In addition, our security system records the IP (identification number:) of those computers through which purchases are made in IRUKI. Therefore, anyone who has stolen a credit card and want to use it to buy in our store fraudulently, will make a serious mistake because the IP of your computer is a conclusive test to report it.

Privacy

At IRUKI we care about the confidentiality of your data and we go beyond compliance with current regulations. Therefore, we guarantee that all data you provide will be treated with maximum confidentiality and security to avoid any alteration or loss thereof, as well as any unauthorized access by third parties.

In accordance with the provisions of the Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), we inform you that all the personal data that you have provided us and those that you provide us throughout your business relationship with IRUKI, by any means, will be included in a File whose Responsible is IRUKI, and will be treated with the utmost confidentiality, in order to manage your requests, your orders and your collection, and also to send you, by any means, automated or not (mail, SMS, MMS, fax, Internet, telephone) information and commercial offers of our products. We also inform you of the automated registration of any communications you have with us, in order to maintain the commercial relationship with you. If you wish to consult, rectify or cancel your data, or oppose receiving our publicity, please inform us in writing to Cárnicas Iruki, S.L. Ubarburu 11 Polígono 27 20014 Donostia (Gipuzkoa), clearly indicating your name, surname, address and customer number, accompanied by a copy of your ID or call the telephone number +34 943 49 05 40 or send us an e-mail to [email protected].